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Use the light on bare skin for 10–20 minutes per treatment area with BIOMAX models, or 7–14 minutes per area with BIOMAX Pro models due to their higher output. Maintain a distance of 8–14 inches for deeper tissue work, or 16–24 inches for facial skin. Limit sessions to two or three treatment areas per day and begin with a slower, farther approach until you find your tolerance. Aim for 3–5 sessions per week for best results. For skin areas with hyperpigmentation, use only the red array, as near-infrared (NIR) may aggravate those spots.

This is normal. The devices use near-infrared (NIR+) wavelengths that fall outside the visible spectrum. These LEDs appear unlit even though they are working. NIR emission alternates with visible red LEDs, so every other row may look off while the light is functioning correctly.

The LEDs themselves do not change color. What changes is your eye's perception. After exposure to precise wavelengths such as 630 nm and 660 nm, your eyes adjust, making the 630 nm LEDs appear amber, yellow, or green relative to the 660 nm LEDs. Once you return to normal lighting, your eyes re-adjust.

The included goggles are optional. Light intensity, not wavelength, determines eye safety. Avoid staring directly into the LEDs and treat them as you would any bright light source. Many users close their eyes or look away during sessions.

Yes. BIOMAX units allow digital control of output intensity from 0% to 100%. You can separately control the R+ wavelengths (630 and 660 nm) and NIR+ wavelengths (810, 830, 850, and 1060 nm), with independent on/off control of the 480 nm blue light.

BIOMAX Pro models expand on this with full individual wavelength control, allowing you to adjust each wavelength independently from 0% to 100% for maximum customization and precision.

Yes. On BIOMAX units, you can turn the blue light on or off through the Settings menu by ensuring the “Blue” button is not highlighted. On BIOMAX Pro models, the 480 nm blue wavelength can be adjusted from 0% to 100% within the Spectrum menu.

Yes. Users often lean the panel against a wall, hang it over a door, or lie next to it on a yoga mat. Feel free to get creative!

The lights are sold for general wellness and have not been tested with pacemakers or implants. Consult your physician before use.

Yes. A smartphone app is available for both iPhone and Android as an alternative to the physical remote, allowing you to control the light directly from your phone.

The term "5 W LED" used by some competitors is misleading. Therapy lights across the industry use the same size diodes, around 42–45 mm. A dual-chip design does not increase light output. PlatinumLED uses high-quality single-chip LEDs. There are no legitimate 5 W therapy LEDs.

Pulsing is an optional feature added in response to customer requests. There is no proven advantage to pulsed light. Optimal outcomes come from the device's power output and spectrum. Users can choose to use or ignore the pulsing feature.

Yes, BIOMAX PRO models allow you to independently control wavelength channels, so you can adjust or turn specific wavelengths on or off.

That said, most research on light therapy focuses on using red and near-infrared wavelengths together, as they are commonly studied in combination. For that reason, many users choose to run multiple wavelengths at once rather than isolating a single one.

Third-party output testing data, including joules and mW/cm², from an accredited lab is available on the Certifications/Testing page.

All models offer the same therapeutic benefits. The differences are in physical size, number of LEDs, and total output. The lights are modular, so you can connect units to build larger arrays. Larger units cover more of the body in a single session and deliver more overall light energy.

All models offer the same therapeutic benefits. The differences are in physical size, number of LEDs, and total output. The lights are modular, so you can connect units to build larger arrays. Larger units cover more of the body in a single session and deliver more overall light energy.

In Solo mode, the BIOMAX 900 outputs approximately 490 W. When connected with the remote, power is reduced to approximately 380 W so that up to four units can run on a 15/20 A breaker without tripping it. The intensity and therapeutic benefits remain high in either mode.

Blue/480nm wavelengths of light have been used in high level dermatology for many years and have numerous skin and anti-aging benefits.  Studies have shown it to be beneficial for applications such as rosacea, psoriasis, anti-aging, acne and sun damage reversal among many others.

PlatinumLED uses high-quality single-frequency LEDs. Dual- or multi-chip LEDs emit multiple wavelengths from tiny chips, meaning each wavelength is produced at lower power and the total output is inferior. Dual-chip designs cannot optimize individual wavelength ratios and are considered a marketing gimmick. Single-chip LEDs provide superior distribution and output.

No. BIOMAX stands are only compatible with BIOMAX lights. BIO-Series lights do not fit.

Two options are available: the BIOMAX Horizontal Stand, which holds one or two BIOMAX lights of the same width, and the BIOMAX XL Motorized Horizontal Stand, which includes a remote to raise or lower one to four lights of the same width. Stands are sold separately; multi-light packages include only the lights.

While some customers do this, the horizontal stand is not designed or guaranteed for vertical use. The base may interfere with comfort, and vertical use is at the user's risk.

Turn on the light, then press Set, Remote, 1, and OK on the unit. On the remote, hold the side button and repeat Set, Remote, 1, OK. This procedure synchronizes each light to the professional remote.

Turn on the light, then press Set, Remote, 1, and OK on the unit. 

Please note, the Simple Remote runs all lights for 20 minutes at full power and does not include timer control. 

If the lights do not respond, hold the remote's On button for 5 seconds until the indicator blinks, then press again to operate.

Temperature tolerance is the main distinction. BIOMAX lights operate at up to 130°F, while the SaunaMAX Pro is designed for high-heat, high-moisture environments and can operate at up to 150°F.

Yes. Previous-generation, open-box, and refurbished BIO and BIOMAX units are available at reduced prices. They include the 3-year warranty but are final sale. Click here to see our latest open box deals.

Orders are shipped in the order received. Shipping dates are posted on the Shipping Information page. Customer service cannot provide estimates beyond what is listed there.

No. We self-distribute globally and do not work with distributors or wholesalers.

Email support@platinumtherapylights.com with your order number. If the item has not yet shipped, we will cancel it and issue a refund to your original payment method. Note that shipping can occur before tracking updates are visible. Allow 1–3 business days for the refund to appear.

Yes. Orders to Canada ship from our California warehouse with duties prepaid. EU and UK orders ship from a German warehouse with free shipping. Other international orders ship from Southeast Asia. Lights operate on all voltages and are supplied with the appropriate plug type. Our warranty and policies apply worldwide.

Contact customer service right away with a description or photo of the issue. We will resolve it promptly. For minor cosmetic damage unrelated to production, a partial refund may be offered.

Optional shipping protection covers losses when a carrier delivers a package to the wrong address but marks it as delivered to your address. This protection can be declined at checkout.

Our lights come with a 60-day satisfaction guarantee. For non-defective returns, you are responsible for return shipping and a 20% restocking fee. The 3-year warranty covers malfunctions, and claims may involve replacement parts or support. Full details are on the Warranty/Returns page.

Approximate dimensions and weights by model:

BIOMAX Series

• BIOMAX 900: 44 × 16 × 8 in / 33 lb
• BIOMAX 600: 43 × 13 × 8 in / 27 lb
• BIOMAX 450: 31 × 13 × 8 in / 20 lb
• BIOMAX 300: 23 × 9 × 7 in / 13 lb

BIOMAX PRO Series

• BIOMAX ULTRA: 44 × 16 × 8 in / 37 lb
• BIOMAX GRANDE: 43 × 13 × 8 in / 32 lb
• BIOMAX MIDI: 31 × 13 × 8 in / 23.5 lb
• BIOMAX NANO: 23 × 9 × 7 in / 19.5 lb

BIOMAX and BIOMAX Pro Mounts

• XL Motorized Horizontal Stand - 36x13x10 in 64.5 lbs
• Horizontal Stand - 40x15x7 in. 36.4 lbs
• Mobile Rack Stand - 35x17x7 in. 43.9 lbs
• TableTop Stand - 21x13x 6 in. 9.7 lbs
• Floor Stand - 16x12x5 in. 5.7 lbs
• Desk Mount Arm Stand 16x9x9 in. 11.5 lbs
• XL Mobile Floor Stand 37x16x7 in. 21.00 lbs

SaunaMAX Pro and Stand

• SaunaMAX Pro - 44x17x5 26.50 lbs
• SaunaMAX Stand 32x13x8 in. 24 lbs

Sales are not announced in advance. Use discount code 5OFF at checkout for 5% off any light or package. Sign up for our mailing list to stay updated. Open-box and refurbished units are also available as a savings option.

Yes, both are available.

Referral Program: Customers earn a $50 store gift card for each referral that results in a purchase of $500 or more. The reward is issued after the 60-day return period ends.

Affiliate Program: Affiliates earn a 5% commission on every purchase made through their affiliate link, with no minimum purchase required. This program is for individuals or businesses with platforms to promote our products.

For more information on the affiliate program, contact affiliates@platinumtherapylights.com or visit our Referal Program info page

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